Privacy Policy

At Pro Surfacing Ltd, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details
• Email address and phone number
• Property address for service delivery
• Communication preferences
• Project requirements and specifications

2. How We Use Your Information

We use your personal information for:

• Providing our surfacing services
• Communicating about your project
• Sending quotes and invoices
• Responding to your inquiries
• Meeting our legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Contract fulfillment
• Legal obligations
• Legitimate business interests
• Your consent, where applicable

4. Data Storage and Security

We implement appropriate security measures to protect your personal information. Your data is stored securely within the UK and the European Economic Area (EEA).

5. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Object to data processing
• Request data portability
• Withdraw consent

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

7. Cookies

Our website uses essential cookies to ensure its proper functioning. We also use analytics cookies to improve our services, but only with your consent.

8. Contact Us

For any privacy-related queries or to exercise your rights, please contact us at:

9. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):